Your rights when returning a Novarea Caps product.
This Return & Refund Policy outlines your rights when purchasing products from www.novareacaps.com (“Website”), operated by Novarea Caps.
Email: [email protected]
Phone: TBD
Support hours: 24/7
We stand behind our products with a 60-day money-back guarantee from the date of delivery. If you're not satisfied with your purchase for any reason, contact us within 60 days for a full refund of the product cost (less shipping).
You may return products within 60 days of delivery. Requirements:
Each shipment in a subscription is eligible for the same 60-day money-back guarantee from the date of that specific delivery. To stop future shipments, see our Cancellation Policy or submit a cancellation request.
Upsell items offered after a successful checkout follow the same 60-day money-back guarantee.
Refunds are issued to the original payment method within 5–10 business days after the return has been received and processed, or after the refund has been approved under our money-back guarantee.
Shipping costs for returns are the responsibility of the customer unless the product was defective on arrival.
To initiate a return or claim under our money-back guarantee, email [email protected] or call TBD with your order number. Our team will email you a return authorization and the correct return address. Please do not ship returns before receiving a return authorization.
We may revise this Policy when operational or regulatory requirements change. The current version is always available on this page.
